Upon your arrival at the University Hospital (CHU), you must register at the admissions desk.

The following documents are required:

• An identity document (French national identity card, French or foreign passport, etc.)

• Your health insurance card (Carte Vitale)

• Your supplementary insurance card (mutual insurance, additional coverage, etc.)

• Your specific insurance card if applicable (e.g., war pension, etc.)

Other documents may be requested, such as the family booklet. In case of no social coverage, the admissions desk can assist you.

An identification bracelet, essential for confirming your identity throughout your care, will be placed on you upon admission to the hospital.

Anonymous Admission

If you wish to remain anonymous and not receive any visitors, please inform the admissions desk and the healthcare team.

Admission of a Minor or Protected Adult

This type of admission is requested by one or both parents, a legal guardian, or the judicial authority. For surgical procedures, written and signed authorization from both parents or the legal guardian is required. Without it, no intervention will be performed, except in emergency situations. However, minors who wish to withhold information from their parents or the legal guardian must inform the healthcare team during the preoperative consultation.

Admissions Desk at the Gabriel-Montpied Site

Administrative procedures for hospitalizations are handled Monday to Friday, from 8:00 AM to 6:00 PM, at the main admissions desk. On weekends and holidays, hospital admissions are processed for all services from 9:00 AM to 5:00 PM at the main admissions desk.

Special Cases:

• For Neurology, Electroencephalography (EEG), Cardiology, Vascular Surgery, ENT, and Ophthalmology services, administrative procedures are carried out Monday to Friday directly on the ground floor of the new GM2 building, from 8:00 AM to 5:00 PM (4:00 PM on Fridays).

• An administrative desk is available at the Adult Emergency Department. It is open daily, including weekends and holidays, 24/7.

Admissions Desk at the Psychiatry Department on the Gabriel-Montpied Site

Administrative procedures for the psychiatry department are handled Monday to Friday from 9:00 AM to 5:00 PM. The desk is closed on weekends and public holidays.

Admissions Desk at the Estaing Site

Administrative procedures for hospitalizations are handled Monday to Friday from 8:00 AM to 6:00 PM, and on Saturdays from 8:15 AM to 12:00 PM.

For day hospitalizations (less than 24 hours), patients attending the hospital multiple times a year for the same condition must visit the admissions desk only during their first annual visit.

Administrative procedures for consultations are handled by the admissions desk dedicated to the relevant service.

Admissions Desk at the Louise-Michel Site

Administrative procedures for hospitalizations are handled Monday to Friday from 8:30 AM to 4:30 PM. The desk is closed on weekends and public holidays.

Health Care Access Continuity (PASS)

The law allows for the fight against exclusions through the implementation of Universal Health Coverage (CMU). This has enabled hospitals to strengthen their ability to address the healthcare access challenges faced by patients in precarious situations, through the establishment of the Health Care Access Continuity (PASS).

At the University Hospital Center (CHU), it is integrated into the Adult Emergency Reception Service (SAU) at the Gabriel-Montpied site, where two social workers are available to assist patients and their families with their administrative processes from Monday to Friday.

The Social Service

The social service assistants are available to patients to inform, advise, and guide them (ensuring optimal discharge conditions), as well as to support and assist them with their administrative procedures.

They can be consulted for issues related to family, social, or professional matters. The healthcare supervisor is also available to listen to the patient.

More informations

Reception and Care Unit for Deaf People (UASS)

Deaf or hard-of-hearing individuals have access to a dedicated unit: the Reception and Care Unit for Deaf People. It is located on the ground floor of Building A in the psychiatry department.

Its mission is to provide high-quality care to these patients and to adapt their care paths, with the presence of professional sign language interpreters. Administrative formalities are directly handled by the UASS.

Opening hours are from 9 AM to 12 PM and 2 PM to 4 PM, Monday to Thursday. To make an appointment:

• By text: 07 72 72 98 92

• By phone: 04 73 75 41 02

• By email: accueil.sourds@chu-clermontferrand.fr

 

The medical team is organized around a head of department, assisted by several doctors and interns. You will also meet students training at the CHU (externs) as part of our university missions.

Upon your arrival, you will be welcomed by a member of the care team. The paramedical team is led by a healthcare manager, who is your primary point of contact, and includes:

• State-certified nurses (IDE),

• Specialized nurses (in anesthesia or operating rooms) and nursing assistants (As),

• Hospital service agents (AsH) are also part of the teams to ensure cleaning of the premises.

In the pediatrics and maternity departments, care is also provided by midwives, pediatric nurses, and childcare assistants (AP). Specialized professionals may also intervene, such as advanced practice nurses (IPA), physiotherapists, occupational therapists, psychologists, dietitians, speech therapists, orthoptists, specialized educators, and social workers.

You can identify healthcare professionals by their uniforms marked with their name and role or by badges for easy identification.

The medical team conducts daily rounds with patients. If you wish to meet a doctor outside of these rounds, you can contact the care team or the department’s secretary, who will forward the request.

Did you know?

Many other professionals contribute to the quality of your stay: administrative staff, imaging, pharmacy, laboratory, kitchen, laundry, IT, etc. There are over 200 different professions within the hospital!

Visiting Hours

Would you like to visit a patient hospitalized at one of the CHU Clermont-Ferrand sites? You are welcome within the hospital premises!

Each department, due to its specificities, sets visiting hours adapted to the care and treatments provided. Visits are sometimes discouraged or limited for medical reasons.

To preserve the well-being and comfort of all patients:

• Please avoid prolonged visits and group visits, as they may disturb patients' rest and disrupt the daily work of hospital staff.

• Animals are not allowed on the premises.

• Follow the advice of the department's staff and maintain discretion.

• Smoking is prohibited.

• Dress appropriately.

• Supervise children.

Learn how to reach the different CHU Clermont-Ferrand sites.

Meals

Every day, the catering team prepares all the meals served at the CHU, including those you will have during your hospitalization.

Upon your arrival, you can indicate any foods you dislike or do not consume using a food preference form. These items will be replaced in the menus for the following days. If your condition or treatment requires it, a tailored therapeutic diet will be offered to you.

If you have a food allergy, inform the care team immediately to receive specialized attention. Certain conditions may cause a temporary alteration in taste. Feel free to discuss this with the care team.

The introduction of alcoholic beverages is prohibited, as is the delivery of meals from outside sources.

Meal times:

• Breakfast: from 7:30 AM

• Lunch: between 11:45 AM and 12:30 PM

• Dinner: between 6:30 PM and 7:30 PM

Your Medications

Open the document

Valuables Deposit

The CHU recommends leaving your valuables, jewelry, money (coins, checks, credit cards), and personal belongings at home or with an accompanying person. The institution disclaims any responsibility in case of loss or theft. However, it is possible to temporarily deposit valuables in a safe from Monday to Friday:

• At the Gabriel-Montpied office from 9:00 AM to 1:00 PM and 1:30 PM to 4:00 PM,

• At the Estaing office from 8:00 AM to 5:45 PM,

• At the Louise-Michel office from 9:00 AM to 3:00 PM.

After a certain period, deposited valuables will be transferred to the main treasury. These valuables will only be returned by the main treasury upon presentation of the receipt and an ID (or family record book proving a family relationship).

Main Treasury
65 Bd François-Mitterrand, immeuble Gergovia, 4e étage 63000 Clermont-Ferrand
(Public hours: Monday to Friday, 8:30 AM to 11:45 AM and 1:30 PM to 3:30 PM, except Tuesday afternoons)
Phone: 04 73 29 48 60

Prostheses, glasses, dental appliances, jewelry, piercings, etc. are not permitted in operating rooms and delivery rooms. The CHU cannot be held responsible for the loss or damage of prostheses caused by the patient during their hospitalization.

In the case of an emergency admission, it is also possible to deposit valuables at the emergency reception service, with the return process being the same as in any other department.

The nursing supervisor in the department where you are hospitalized can provide you with information on all possible procedures within the institution.

Hospitalization costs include:

• The daily service rate,

• The daily hospital fee, which constitutes your minimum legal contribution to the hotel expenses,

• Possible room supplements for a special regime,

• The private practice activity of a hospital doctor if covered under private practice.

Tarifs hospitalisation complète

Tarifs hospitalisation de jour

Tarifs consultations externes

Tarifs urgences

The daily fee

It represents a minimum contribution to the hotel expenses that you are responsible for each day of hospitalization. Typically, health insurance providers cover the daily fee, which amounts to €20 per day.

Private rooms

When planning your stay or upon arrival at the University Hospital (CHU), you may request to be placed in a private room, subject to availability in the department. The CHU of Clermont-Ferrand offers private rooms at its three locations: Gabriel-Montpied Site, Estaing Site, and Louise-Michel Site.

As per regulations, this comfort service incurs an additional daily charge in all public or private healthcare establishments. Indeed, the increase in the number of private rooms results in additional operating costs, particularly for maintenance and energy. The daily supplement amount is set by the Board of Directors and implemented by the CHU Management.

Starting January 1, 2025, the daily charges for a private room are set at the following amounts:

• €67 for one day and one night

• €29 for day hospital

Most complementary health insurances cover this supplement fully or partially.
The CHU of Clermont-Ferrand will bill these costs to your supplementary health insurance based on the contract you’ve subscribed to and the coverage provided, after obtaining your consent.
Any difference in cost, if applicable, will be sent to you.
Therefore, it is your responsibility to check with your health insurance provider for the coverage details of this supplement.

The exceptions to this charge apply to patients who benefit from:

• Universal Health Coverage (C.M.U.)

• State Medical Aid (A.M.E.)

• Solidarity Health Complementary (C2S)

How to request a private room

Transport costs

A prior medical prescription is required for any reimbursement, and it must be issued before your journey. Please note that if the distance exceeds 150 km or in the case of multiple transports, prior approval is required.

These costs may be partially or fully covered by your health insurance, supplementary insurance, or repatriation insurance.

Remote Payment

The CHU provides access to a remote payment system via credit card on the internet (24/7) to settle medical fees or any other outstanding debts to the CHU, in a secure environment, without the need to travel.

As mentioned on your payment notice (below the amount due), you can pay your bill by visiting the website https://www.payfip.gouv.fr/tpa/accueilportail.web.

For amounts under €1500, you can also make a remote payment by credit card by calling the CHU Treasury at 04 73 29 48 60.

Private Practice of Doctors in Hospital Settings

Healthcare practitioners working in public health institutions are allowed to engage in private practice within the facility where they are assigned (Articles L 6154-1 to L 6154-6 of the Public Health Code). They can carry out part of their work in the private sector, within their department of practice. If you wish to be treated in the private sector by a practitioner, you must make a request to the doctor and obtain their consent.

Before any act or consultation in the private sector, you must be provided with all necessary information regarding the applicable rules due to your choice: the fees for the services rendered, any potential additional costs, and the conditions for reimbursement by the Health Insurance system.

In the case of hospitalization, if you wish to be treated in the private sector, this option must be requested in writing as soon as you are admitted, after you have been informed of the specific conditions that apply to your choice.

The fees charged, including any additional costs, must be clearly displayed in the waiting room or, if not possible, in the practitioner's place of private practice. The practitioner is also required to set their fees with tact and moderation. Patients choosing private practice are responsible for paying the practitioner directly, or through the hospital's treasury for the payment of the fees.